Museum Policies


Privacy Policy

The Children’s Museum of Richmond is committed to maintaining your confidence and trust. Accordingly, we maintain the following privacy policy to protect personal information provided by you.

The Children’s Museum of Richmond collects the following types of personal information: names, postal and email addresses, phone and facsimile numbers, and billing information.

The Children’s Museum of Richmond will use your personal information only for the purpose for which it was submitted, such as replying to inquiries and processing billing and business requests related to program participation. At any time you may add or remove your name from our mailing list by calling 804-474-7000

If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information.

Photography Permission Policy

Periodically, the Children’s Museum of Richmond takes photographs and video of museum visitors and activities for use in promotional and editorial material. With admission into the museum, you give permission to the museum for the recording of photographs and/or video of yourself and your dependents. You grant the museum all rights to use these still or moving images for educational, promotional, advertising, and other purposes which advance the overall mission of the museum. All rights to the photographs and video belong to the museum. Please notify guest services at 804-474-7000 if you do not consent to this policy.


Please note that the Children’s Museum’s exhibits and programs are designed for children aged 0-5 years and kindergarten through the 3rd grade. Below is our admission policy.

The museum may close due to weather, special events, and holidays, so be sure to check our website before planning your visit.

  • Except as otherwise provided in this policy, adults must be accompanied by a child.
  • Adults must have a child with them to enter. Adults unaccompanied by a child must be escorted at all times by a Children’s Museum of Richmond employee, if one is available. If an associate is not available, the unaccompanied adult may not enter.
  • The museum prohibits persons who enter our property from carrying a handgun, firearm, knife, or other weapon of any kind, regardless of whether the person is licensed to carry the weapon. The only exception to this policy will be local, on-duty police officers and other federal or state law enforcement officers.
  • Smoking, alcohol use, or being under the influence of any legal or illegal substance is prohibited.
  • Adults must stay with their children at all times inside and outside of the museums.

Sick Policy

The Museum strives to provide a safe and healthy environment for all our visitors. To keep everyone safe, we request the following “Sick Person Policy” be followed by our visitors, our staff and our volunteers.

As a general rule:  if you or your child have a fever or are too sick to go to work or school, then you are too sick to visit the museum.

The following guidelines are more specific and we request that visitors with these symptoms not visit the museum.

Staff may be called upon to identify the following symptoms and to ask a visitor to leave if symptoms are present. If a visitor is asked to leave, free passes to return will be given to the visitor.

  • Fever
  • Flu symptoms (headache, high fever, chills, lethargy, muscle aches, cough, sore throat)
  • Upper Respiratory Infections (nasal congestion, runny nose, scratchy throat, painful swallowing, cough watery eyes – with or without fever)
  • Diarrhea or vomiting
  • Conjunctivitis or “pink eye” infection
  • Impetigo (infectious skin disease which shows up as small pimples that turn into red blisters in a circular pattern)
  • Strep Throat (child must be on antibiotics for 48 hours before coming to the museum.)



In order to maintain a high standard of service and safety for visitors, employees, volunteers, and students, the Children’s Museum reserves the right to refuse or discontinue service to any visitor. A visitor may be denied service in circumstances including, but not limited to, the following:

  • violation of any of the museum’s policies or procedures;
  • misrepresentation of the need for service;
  • threatening or offensive language or behavior;
  • trespassing;
  • physical contact with visitors, employees, volunteers, or students;
  • unreasonable demands for service.

Any museum employee can exercise the right to refuse service to any visitor based on these or similar circumstances. Visitors in violation of any museum policy will be asked by museum staff to leave the premises.

Cleaning Policy

The Children’s Museum of Richmond is committed to keeping the museum clean and safe for our visitors. We follow recommended cleaning practices for children’s museums, based on guidelines set by the Association of Children’s Museums and the American Academy of Pediatrics.

Museum staff members are on-site during operating hours to clean and disinfect the restrooms, common areas, and exhibit areas, including frequent cleaning of surfaces that hands touch, to eliminate the spread of germs. This includes the manipulatives in each exhibit.

We encourage all manipulatives that have been put in a child’s mouth or otherwise soiled be placed in a ‘Drool Bin’ or turned into a staff member. Guests are welcomed and encouraged to notify a museum staff member if an area or object needs attention.

In addition, all museum exhibits, surfaces, and public areas are disinfected with a cleanser recommended for hospitals at the close of business each day. Flooring is mopped/vacuumed on a set schedule to ensure all areas are addressed.

Museum staff members consistently sanitize and/or wash their hands. While sanitizer is available throughout the museum, we strongly encourage staff and patrons to wash their hands with soap and water whenever possible.


Masks are strongly recommended for staff and visitors, and will continue to be required for unvaccinated guests ages 5 and older. Thank you for your help as we continue to safely engage families in learning through play!