COVID-19 Operations and Preparedness FAQ

COVID-19 Operations and Preparedness FAQ

Update – Children’s Museum of Richmond Locations Remain Closed through April 30

Tuesday, March 24, 2020

The Children’s Museum considers the health and safety of you, as well as all of our visitors, staff, volunteers, families, and community as our top priority. We have closed temporarily to help prevent the spread of COVID-19 and in compliance with the Governor’s announcement yesterday. This includes all events (birthday parties and facility rentals) that are scheduled during this time. For questions on rescheduling or refunds for events, please contact Liz Costello, Director of Operations & Visitor Experience. Museum memberships will be extended; details will be communicated once a final re-open date is set.

While our physical doors are closed, our mission to inspire growth in all children by engaging families in learning through play remains steadfast. We have worked to find ways to play and learn together while everyone practices social distancing. Please visit our blog for videos, family activities, and parenting resources!

Because we have closed our doors temporarily for the safety of our guests, we must forgo much needed revenue. We take comfort in knowing that we have incredible supporters like you who are compassionate, and at this time we need you more than ever before. Please consider helping us get through this very difficult time with a donation today.

You and your family’s well-being is of the utmost importance, and we cannot wait to welcome you back to the Children’s Museum!

In learning and play,

Danielle Ripperton
President & CEO

Additional Resources

How do I reschedule my Field Trip?

Please email to get in touch with a Museum representative.

What steps has the Museum taken to ensure the health and wellness of visitors, volunteers, and staff?

We have been in discussions with health professionals and community partners to gain an understanding of measures that can be taken at the Children’s Museum.

We continue to monitor announcements and updates from the World Health Organization, Center for Disease Control and Prevention, the Association of Children’s Museums, area schools systems, and the Virginia Department of Health.

We follow museum industry best practices for cleaning and disinfecting all of our public spaces. In addition here are some additional steps we are taking:

  • Our sick policy is posted on the website, at the front desk, and on the TV screens at all museum locations.
  • Our cleaning policy is posted on the website as well as at the front desk for all museum visitors.
  • All museum locations have dedicated increased resources and time for additional cleaning on the museum floor throughout the day. 
  • Temporary hand washing stations have been installed in the exhibit areas of each location; announcements are made on the hour encouraging visitors to take a break from play and wash their hands.