Job Opportunities

Visitor Experience Navigator 

Development Associate

Exhibit and Facilities Technician

Special Events Coordinator


Visitor Experience Navigator –  Downtown, Chesterfield, Short Pump & Fredericksburg locations

This part-time position is responsible for providing an enjoyable experience for guests in all areas of the museum. The ideal candidate must be outgoing and enthusiastic, and enjoy working with children and families. Customer service must be a priority. Major responsibilities include engaging and responding to guests and maintaining cleaning and safety protocols. Cross training in all public spaces and programs is required.

Specific duties include, but are not limited to:

  • Providing a point-of-contact for guests
  • Interacting with all visitors in a friendly, professional manner, with exemplary customer service delivery
  • Responding to guest questions, concerns, and comments
  • Dressing up as the Children's Museum mascot, Seymour the Dinosaur and participate in dance parties, story times and parades
  • Facilitating activities for guest
  • Guest safety and security
  • Maintaining cleaning protocols including cleaning restrooms throughout the day, including but not limited to; emptying trash, sanitizing and cleaning exhibits throughout the day, mopping floors
  • Encouraging and selling guest memberships
  • Conducting the Children's Museum's Carousel (Downtown only)
  • Performing front desk admissions duties
  • Set up and break down of all birthday party rooms. Assisting birthday family throughout as needed (cross Training as a Party Programmer for qualified Associates). Weekend and occasional evening and holiday work required

Qualifications:

Experience working in Customer Service. Experience working with children is ideal. Candidate must be flexible with an open schedule.

To apply for this position, email your resume to jobs@c-mor.org with"Downtown VEN - Your Name", "Chesterfield VEN - Your Name", "Short Pump VEN - Your Name", or "Fredericksburg VEN - Your Name" in the subject line.

Due to anticipated response, we regret that only those selected for an interview will be contacted.


Development Associate 

Department: Development 
Reports To:
Corporate Relationship and Marketing Manager 
Location:
Downtown
Position type:
Full-time, occasional nights and weekends 

The Development Associate will manage the annual fund campaign including mail solicitation campaigns, prospect research, donor stewardship management, as well as aspects of the museum’s two fundraising events, Twilight Carniball (gala) and the Tuition Raffle. This position organizes and ensures the smooth functioning of the day-to-day fundraising operations of the Children’s Museum of Richmond including management of the museum’s donor database, gift processing, and Board administration.

Specific duties include, but are not limited to:

  • Coordinating donor stewardship activities, including prompt thank-you note processing, Board of Trustee thank you calls campaign, recognition in publications and on-site recognition signage
  • Execute annual giving appeals/ mailings and stewardship campaigns including production of promotional mailings, printed pieces and web communications, as related to fundraising
  • Manage the museum’s online giving platform as well as online giving campaigns (Network for Good)
  • Manage the fundraising initiatives for the museum’s annual gala including oversight of the event’s volunteer committee, auctions, ticket sales and guest registration. (501 Auctions)
  • Oversee ticket sales for annual raffle fundraiser and government reporting of gaming activities associated with the raffle
  • Staff/Board Liaison; schedule Board and Committee meetings; record minutes for all Board related activities
  • Ensure production of weekly fundraising reports and generate monthly reports to reconcile with Finance Department
  • Maintains annual fund financial reports including gift pledge schedules
  • Support of donor program: research donors and sponsors and identify prospects, assist with implementation of donor/sponsor cultivation plan, as required/requested.
  • Responsible for overseeing all functions of donor database management, ie: gift entries, list generation, records, which include capacity on individuals, corporations, and foundations
  • Maintains good standing order with State Government agencies regarding charitable donations and gaming activities
  • Maintain a close working relationship with other museum staff, the Board of Trustees, Associate Board, and volunteers
  • Assist the Development Department with activities including but not limited to individual giving, foundation giving, corporate giving, planned giving, and special events
  • Provide administrative support for development operations
  • Other duties as assigned

Competencies:

  • Careful attention to detail/ high level of accuracy
  • Strong organization skills
  • Excellent written and oral communication skills
  • Outstanding customer service
  • Demonstrated ability to take primary responsibility for a diverse number of projects and to complete them in a timely manner with limited supervision
  • Commitment to high quality customer service
  • Demonstrated ability to handle confidential information

Knowledge, Skills and Abilities:

  • 1-3 years fundraising experience/community knowledge & Board Administration
  • Proven record of working independently and with a team, including the ability to establish strong networks and with a complex organization
  • Experience developing, implementing and executing direct mail appeals and other communications
  • Knowledge of cultivation, solicitation and stewardship strategies and techniques
  • Demonstrated ability to write clearly and persuasively
  • Outstanding organizational skills with attention to detail and time management skills; ability to prioritize, multi-task and self-starter
  • Excellent computer skills including knowledge Microsoft Office Suite, Versai Museum Software, Network for Good, 501 Auctions

Physical Demands:

  • Sitting, for extended periods, occasional walking, standing, climbing and bending, stooping and lifting and moving up to 25 lbs.
  • Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus
  • Ability to safely operate motor vehicles

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

To apply for this position, email your resume to jobs@c-mor.org with"Development Associate - Your Name" in the subject line.

Due to anticipated response, we regret that only those selected for an interview will be contacted.


Exhibit and Facilities Technician 

Department: Operations
Reports To:
Director of Facilities  
Location:
Downtown
Position type:
Full-time, including nights, weekend, and holiday work  

The Facilities and Exhibits Technician is responsible for maintenance and upkeep of outdoor areas and facilities; facility and exhibit related maintenance throughout the museum; and exhibit construction as directed. Responsible for repairing exhibit components as needed.

Specific duties include, but are not limited to:

  • Maintains and repairs exhibit components including assisting with daily safety or maintenance checks, as needed. Orders replacement parts of exhibits as needed, maintains records, tests new and repaired components, and helps install and de-install the museum’s changing exhibits
  • Performs facility repair and daily maintenance of the facility as needed; documents upgrades to the museum’s facility; communicates progress and updates directly with director of operations
  • Performs or oversees contracted care and maintenance for the museum’s outdoor spaces
  • Set up, install and breakdown offsite events, in-house events, sound systems, décor, tents, stages, and lighting
  • Other duties as assigned

Competencies:

  • Energized, enthusiastic, and focused on providing world-class customer service
  • Able to manage complexity in problem solving and arrive at appropriate solutions
  • Ability to multitask
  • Ability to maintain building facilities
  • Thrives on ability to successfully complete a job

Knowledge, Skills and Abilities:

  • Understanding of general building and museum operations.
  • Ability to use power tools.
  • Basic business acumen related to operations – replace versus repair, prioritization of tasks based on impact to museum, etc.
  • High School diploma or GED required.
  • Minimum 2 years’ experience in a facilities/exhibits or carpentry position.
  • Must be 18 or older to apply.

Physical Demands:

  • Sitting, standing and walking for extended periods, frequent climbing, bending, stooping and lifting and moving up to 40 lbs.
  • Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
  • Ability to safely operate motor vehicle and power tools.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

To apply for this position, email your resume to jobs@c-mor.org with"Exhibits and Facilities Tech - Your Name" in the subject line.

Due to anticipated response, we regret that only those selected for an interview will be contacted. 


Special Events Coordinator 

Reports To: CEO 
Location:
Downtown
Position type:
Full-time, nights, weekend, and holiday work required  

The Special Events Coordinator is primarily responsible for the planning and execution of special (public, member, fundraising and staff) events occurring at the museum as well as organizing offsite events, character appearances and facility rentals. This position is responsible for leading and managing the Legendary Santa program.

Specific duties include, but are not limited to:

  • Manage planning and logistical needs for all events for the museum including staffing, entertainment, photography, decorations, rentals, staging, communicating with appropriate staff, etc. including managing internal calendars
  • Lead and manage Legendary Santa program including interviewing, hiring, and training seasonal staff
  • Increase attendance and revenue by assisting in the development of all public events
  • Responsible for day-of management of event and oversight of event staff
  • Manage Seymour’s and other mascot appearances including coordination of all event details; train staff/volunteers who will serve as the mascot or handler; schedule mascot and handler staff; ensure costumes are cleaned and stored properly; and supervise mascot staff Coordinate staffing and programming needs with other departments (such as Guest Services and Education) for events
  • Research vendors, compare prices, prepare contracts and payment requisitions
  • Adhere to approved event budgets, monitor expenses and opportunities for savings, and maintain detailed records/receipts for financial accounting
  • Serve as a resource to other departments in regard to event planning
  • Respond to facility rental inquiries; schedule approved rentals; manage contract details; act as liaison for rental events; coordinate with facilities or other departments as needed
  • Evaluate current events against budget goals and make recommendations for improvements
  • Engages and works with volunteers in support of the Museum’s events and other mission-related activities
  • Other duties as assigned

Competencies:

  • Outstanding customer service
  • Ability to work with others with diverse backgrounds and education levels
  • Ability to multi-task and work in a fast-paced environment
  • Excellent Communication and interpersonal skills 
  • Understanding of cost management and ability to manage to a budget
  • Strong organizational skills
  • Careful Attention to detail

Knowledge, Skills and Abilities:

  • Minimum 2 years of event planning experience
  • Associates degree required; bachelor’s degree desired

Physical Demands:

  • Sitting, standing and walking for extended periods, frequent climbing, bending, stooping and lifting and moving up to 35 lbs.
  • Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
  • Ability to safely operate a motor vehicle.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

To apply for this position, email your resume to jobs@c-mor.org with"Special Events Coordinator - Your Name" in the subject line.

Due to anticipated response, we regret that only those selected for an interview will be contacted.

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