Job Opportunities

The Children’s Museum is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, age, physical or mental disability, veteran status, uniform service member status, genetic information, or any other status protected by federal and/or state law.

Visitor Experience Navigator

Visitor Experience Navigator – Downtown, Chesterfield, Short Pump, and Fredericksburg locations

This part-time position is responsible for providing an enjoyable experience for guests in all areas of the museum. The ideal candidate must be outgoing and enthusiastic and enjoy working with children and families. Customer service must be a priority. Major responsibilities include engaging and responding to guests and maintaining cleaning and safety protocols. Cross training in all public spaces and programs is required.

Specific duties include, but are not limited to:
  • Providing a point of contact for guests
  • Interacting with all visitors in a friendly, professional manner, with exemplary customer service delivery
  • Responding to guest questions, concerns, and comments
  • Dressing up as the Children’s Museum mascot, Seymour the Dinosaur, and participating in dance parties, story times, and parades
  • Facilitating activities for guests
  • Guest safety and security
  • Maintaining cleaning protocols including cleaning restrooms throughout the day, including but not limited to emptying trash, sanitizing and cleaning exhibits throughout the day, mopping floors
  • Encouraging and selling guest memberships
  • Conducting the Children’s Museum’s Carousel (Downtown only)
  • Performing front desk admissions duties
  • Set up and break down of all birthday party rooms. Assisting birthday family throughout as needed (cross-training as a Party Programmer for qualified associates). Weekend and occasional evening and holiday work required.
Qualifications:

Experience working in customer service. Experience working with children is ideal. Candidate must be flexible with an open schedule.

To apply for this position, email your resume to jobs@childrensmuseumofrichmond.org with “Downtown VEN – Your Name,” “Chesterfield VEN – Your Name,” “Short Pump VEN – Your Name,” or “Fredericksburg VEN – Your Name” in the subject line.

Due to anticipated response, we regret that only those selected for an interview will be contacted.

Visitor Experience Assistant Manager

The Children’s Museum is searching for a Visitor Experience Assistant Manager to assist in our mission to inspire growth in all children by engaging families in learning through play. This is a full time position with benefits located at our Downtown Richmond location.

The Visitor Experience Assistant Manager plays an important role in helping to create an environment of learning through play while engaging caregivers in our Downtown location. Major responsibilities include supporting the Visitor Experience Manager in creating a safe and welcoming setting that encourages exploration, creativity and hands-on learning for all visitors. The Visitor Experience Assistant Manager helps to prepare the museum for visitors on a daily basis and works closely with the Visitor Experience Manager to provide information on all visitor satisfaction, and marketing efforts.

Responsibilities:

The Visitor Experience Assistant Manager helps to inspire and motivate Visitor Experience Navigators (VENs) to ensure the museum provides every guest an exceptional Museum experience. This position ensures the Museum’s rules, safety standards and sanitation requirements are followed and responds to and documents any accidents. The Visitor Experience Assistant Manager helps field and respond to customer service inquires and issues on an immediate basis with exemplary customer service and coordinates the implementation of all cash accounting procedures, reconciliation and daily receipts in accordance with Finance guidelines. This position supports

Competencies:

Successful candidates for this position will be energetic, enthusiastic, and focused on providing world-class customer service. Candidates should be able to be flexible and patient and exhibit strong collaboration skills. Candidates should be able to solve complex problems and demonstrate strong leadership skills.

Knowledge, Skills and Abilities:

Candidates should have 1 – 2 years’ management experience in a retail or similar customer-facing role and experience running a cash register. Candidates should have experience in and love of working with young children. Candidates should be able to pass a background check and be able to sit, stand, and walk for extended periods, and lift up to 35 lbs. This position requires weekend and occasional evening availability.

To Apply:

Interested candidates should forward their resume and cover letter indicating salary expectations to jobs@childrensmuseumofrichmond.org. No phone calls, please.

About Us:

The Children’s Museum inspires growth in all children by engaging families in learning through play. At all four locations of the Children’s Museum, we inspire growth by engaging families in the power of play, knowing that everyone can learn more—and learn better—when they play together. 

Our employee benefits include a generous amount of paid time off, health, dental, vision, and life insurance coverage, HSA with company match, and 401k with company match. And, of course, we offer membership benefits to the museum for your family or a family of your choice.

The Children’s Museum is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, age, physical or mental disability, veteran status, uniform service member status, genetic information, or any other status protected by federal and/or state law.